Last updated: 16 September 2026
Order cancellation
You may request cancellation before the order is packed/shipped by contacting us with your order number. Once shipped, cancellation is usually not possible; you may use the return process below where eligible.
Cash on Delivery orders may be cancelled by us if the delivery address/phone is unreachable or repeatedly refused.
Returns
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos and your order number. Eligible returns will be replaced or refunded after verification.
Opened consumable kit materials, used workbooks, or items damaged after delivery are generally not eligible for return unless defective.
Refunds
Approved refunds for online payments are processed to the original payment method within 5–10 business days after approval (gateway timelines may vary).
For COD orders, refunds (if approved) are arranged via bank transfer/UPI after we receive return confirmation and account details from you.
Subscriptions
Kit subscription renewals can be stopped by contacting us before the next billing/dispatch cycle. Fees already charged for a started cycle are handled case-by-case as per plan terms shared at purchase.
Contact
For questions about this policy, contact Blue Feather at bluefeatherschool04@gmail.com or WhatsApp/phone +91 9329782101.